Support

20/12/2024

We’re still here to help over the festive season, but we’re also going to be taking a bit of a break so won’t be answering emails quite as quickly as normal between Christmas and New Year: Wishing you all the best, Tom & the Light Blue team

05/09/2024

What’s changing? Microsoft are ending support for “basic authentication” (i.e. giving us your username and password) when sending emails. Instead, they want everyone to use a more modern approach where you log into your Microsoft account to authorise Light Blue to send emails. This applies to all Microsoft email services, including Exchange, outlook.com, and hotmail.com. […]

30/04/2024

Advanced Custom Fields (ACF) is a popular WordPress plugin that’s used by a lot of WordPress themes. A recent ACF security fix has affected the way that the plugin handles HTML that’s been inserted by users, and that can cause embedded content to not work as expected. If you’ve embedded one of Light Blue’s contact […]

02/07/2022

Google are making a change to their APIs that requires some Light Blue users to reauthorise their access to Google Calendar. Anyone who used a version of Light Blue older than Light Blue 8.2.7 (which came out in February 2020) to set up Google Calendar publishing needs to reauthorise it before October 2022. From 3 October […]

29/03/2021

Friday 2nd April and Monday 5th April 2021 are public holidays in the UK, so we’ll be taking some time away from our desks on those days. Our regular email support will be available until 6pm BST on Thursday 1st April and will resume at 9am on Tuesday 6th April.

23/03/2021

We’re going to be carrying out some scheduled maintenance on our website servers this weekend, which is going to lead to some unavoidable downtime for our account management pages and support resources such as our knowledgebase. However, Light Blue’s online services will be unaffected and you will be able to carry on using all of […]

06/10/2020

The coronavirus pandemic is affecting all of us in a variety of ways. We’re a small company and the whole Light Blue team is either currently or previously a professional photographer, so we understand the difficulties that you are going through at the moment. Being able to measure the impact that the pandemic has had […]

06/01/2020

Your business is constantly evolving as you introduce changes and improvements, investing time now in order to enjoy benefits well into the future. Let’s explore a few ways that Light Blue can make your business easier to run and to be more effective. Light Blue is a flexible and powerful tool that offers a great […]

16/12/2019

Although we’re still hard at work here in the Light Blue bunker this week, we thought we should take some time out to let you know when we’ll be available to help anyone who’s going to be busy over the Christmas and New Year period. Whether you’re a wedding photographer who’s looking forward to dealing […]

26/09/2019

We’re going to be carrying out some scheduled maintenance on our website servers this weekend, which is going to lead to some unavoidable downtime for our account management pages and support resources such as our knowledgebase and video tutorials. However, Light Blue’s online services will be unaffected and you will be able to carry on […]

06/09/2019

We’re going to be carrying out some scheduled maintenance on our website servers this weekend, which is going to lead to some unavoidable downtime for our account management pages. However, Light Blue’s online services will be unaffected and you will be able to carry on using all of Light Blue’s features while this takes place. […]

03/06/2019

Google are updating their security rules for apps that send emails via Gmail (and G Suite) and we’ve been keeping up to date with their changes to make sure that you’ll be able to continue to send emails from Light Blue via your Gmail account. The new security rules mean that you might need to […]

08/01/2019

We hope that 2019 is going to be full of happiness and success for all of our customers, and that enquiries have been coming in thick and fast over the Christmas and New Year period. Light Blue is full of tools that can help you respond to and follow up on those enquiries, quickly confirm bookings […]

22/05/2018

New Mailing List Opt-In Form With Light Blue 7.1.2, you can now send your clients to a special form that allows them to opt in to your mailing list. Each of your contact records has a special URL that identifies them, and you can get that URL in two different ways: If you only want […]

19/12/2016

Although we’re still hard at work here in the Light Blue bunker this week (19th December), we thought we should take some time out to let you know when we’ll be available to help anyone who’s going to be busy over the Christmas and New Year period. Whether you’re a wedding photographer who’s looking forward […]

17/12/2014

In other words… There’ll be no formal Light Blue tech support between 12 noon on Wednesday 24 December and 9am on Monday 5 January. We’ll check our inbox on 29, 30 and 31 December and 2 January, though, in case there’s anything urgent. Please vote for us! We’re in the running for ‘Best Software’ and […]