Privacy Policy
Light Blue Software website privacy notice
This privacy notice forms part of licence agreement that controls your use of our software.
We will treat your data in the same way that we would wish our own personal information to be treated. This notice explains how we use any personal information we collect from you through our website.
Collecting your information
Most of our pages on our website can be accessed without giving us your personal information. If, however, you sign up for a free trial of our software or set up an account with us, we’ll ask you for your name and email address. We also record your activity and preferences when visiting our website through the use of cookies (see the Cookies section below).
Using your information
We’ll use your personal information to activate your free trial and set-up your personal account with us. We undertake this processing because it is necessary to take steps to enter into a contract with you.
If you agree to receive email updates or product support, we’ll use your name and email address to send this information to you. By sending this information to you, we are pursuing our legitimate interest to provide you with information regarding our products. You have the right to object or restrict to this processing at any time, just let us know (see the Contact section below), or click on the unsubscribe link at the bottom of the email. We promise not to bombard you with information or irrelevant offers.
We use Mailchimp to send our newsletters. Please see Mailchimp‘s privacy notice for further information.
We also use social media providers to notify you of new features or training opportunities.
Who else receives your personal data?
We may share your personal information with third parties where required by law, where it is necessary for our working relationship, or where we have another legitimate interest in doing so.
We may transfer your data to third parties operating or managing the website on our behalf, to third-party payment providers, third-party social media providers, and third-party mailing providers (including Amazon Web Services, Google, Mailchimp, Facebook, Stripe, and Paypal). Those third parties may be located in third countries outside of the EU (see section below). By submitting your personal data, you agree to this processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this notice.
Where we have given you or where you have chosen a password which enables you to access your account, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Transferring your data outside of the EEA
By using our third-party providers, Mailchimp and Facebook, we transfer the personal information we collect about you to the USA in order to perform our contract with you. Mailchimp and Facebook are registered with the US Privacy Shield. This means that the USA has been deemed by the European Commission to provide an adequate level of protection for your personal information.
Google user data usage and privacy
Light Blue users are able to link their Google account to their Light Blue account in order to send email via their Google account. If you choose to do this, we will:
- Ask you to authorise Light Blue’s access to your Google account.
- Ask you to provide us with the Gmail or G Suite email address linked to that account.
- Use the access that you have provided to send emails via your Google account. These emails are created by you, and either sent or scheduled to be sent at a later date.
We will not:
- Access or store any data in your Google account, other than what is strictly necessary for us to send the emails that you create in Light Blue.
- Share this information with any third party.
How long will we keep your personal data for?
We’ll keep hold of your data during the period we provide our service to you plus six years from the end of the last company financial year they related to, in order to comply with UK company record keeping requirements.
Your rights to your personal data and complaints
You’re entitled to know what personal information we hold about you and how that information is processed, which means you can ask us to do any of the following things:
- to access your data;
- to rectify any mistakes relating to your data;
- to erase your data;
- to stop processing your data;
- to receive an electronic copy of your data;
- to object to our processing of your data;
- to object to any automated decision making that we may do using your personal data; and
- (automatic) to receive a notification of any breach of your personal data.
Just let us know (see Contact section below) if you’d like to exercise any of your rights.
If you’re unhappy with how any access request has been dealt with, you have the right to complain to the Information Commissioner by calling their helpline: 0303 123 1113 or starting a live chat at https://ico.org.uk/concerns/.
Cookies
Our site contains cookies (a small text-only file that is placed on your computer by another computer on the internet to enable that computer to know when you are visiting a particular site). They are widely used in order to make sites work, or work more efficiently, as well as to provide information to our site owners. Most web browsers allow some control of most cookies through the browser settings. Please be aware that if you decline to accept cookies, it may prevent you from taking full advantage of our site.
Why do we use cookies?
Our site uses cookies to distinguish you from other users of our site and to distinguish which webpages are being used. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. we only use information collected from cookies for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us to provide you with a better site by enabling us to monitor which webpages you find useful and which you do not. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.
What cookies do we use?
Our site uses:
- functionality cookies. These cookies are used to recognise you when you return to our site. This enables us to personalise our content for you, greet you by name and remember your preferences.
- strictly necessary cookies. These are cookies that are required for the operation of our site. They include, for example, cookies that enable you to log into secure areas of our site, use a shopping cart or make use of e-billing services.
- Google Analytics / performance cookies. These allow us to recognise and count the number of visitors, to see how visitors move around our website when they are using it, provides us with information about the type of browser they are using, device and remembers if users have closed our pop-up information. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Facebook analytics and advertising cookies. These allow us to recognise and count the number of visitors, to see how visitors move around our website when they are using it, and to use targeted adverts on Facebook (and other platforms owned by Facebook, e.g. Instagram).
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
Contact
We welcome any queries or enquiries or requests in respect of this notice, you can contact us by sending us an email to support@lightbluesoftware.com.
Our company registration details are as follows:
Light Blue Software Limited (company registration number 06671025)
Registered office address (not for correspondence):
101 Teversham Drift
Cambridge
Cambridgeshire
CB1 3LL